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🎉 Holiday Inventory Update: Sold Out!
Thank you! We are officially SOLD OUT for the holiday season. The demand this year has been incredible, and we are now fully focused on ensuring every order reaches its destination.
We are experiencing high holiday volume. Please check your order status below before emailing.
Fulfillment Status for Holiday Orders:
All orders placed between November 1st and December 12th, 2025, have been officially processed and are moving through our logistics network. (Because the logistics company is experiencing high traffic you may have errors seeing your tracking status. But we can guarantee that orders placed before December 13th have been completely processed.)
Due to the record volume and current complexities in global shipping (including increased customs processing/tariffs), delivery times may be longer than usual. We appreciate your patience!
Need Support? The Fastest Way to Resolution:
Due to the viral influx of orders, our support team is proactively streamlined to provide the quickest response. If you have any questions regarding tracking, a charge, or a product received, please use the dedicated email below.
Email: Suppport@oseneco.com
For faster support: oseneco@gmail.com
A Note on Delivery: Initiating a payment dispute (chargeback) with your bank often results in order cancellation and a significantly slower resolution (30–90 days). To secure the fastest possible resolution and maintain your position in the fulfillment queue, please use the form below. We are standing by to assist you.
Shipping & Order Resolution
At Osene Co, we make sure every order is handled with care. Here's what to expect and how to reach us if anything comes up.
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Standard Shipping
All orders ship within 1-2 business days via USPS or UPS. Delivery typically takes 3-7 business days depending on your location.
You'll receive a tracking number as soon as your order ships.
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Lost or Damaged Package
If your package is lost or arrives damaged, we'll make it right. Here's how:
Contact us at support@oseneco.com with your order number and a photo of the damage (if applicable).
We'll file a claim with the carrier and send you a replacement or issue a full refund.
Most claims are resolved within 5-7 business days.
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Returns & Exchanges
We want you to love your purchase. If something isn't right, you have 30 days from delivery to return or exchange your item.
Items must be unused, in original packaging, and in resellable condition.
Note: Return shipping is free for defective items. For other returns, a small return shipping fee may apply.
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Our Promise: If anything goes wrong with your order, we'll fix it. No hassle, no fine print.
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