Shipping policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification once your order has shipped.

Please note:

  • We do not ship or deliver orders on weekends or public holidays.

  • Processing times may be extended during high-volume periods, promotional sales, or unforeseen delays beyond our control.

  • We reserve the right to delay shipment for verification, security checks, or inventory issues.

Domestic Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Overnight Shipping: 1 business day (available in select areas only)

Delivery times are estimates only and are not guaranteed. Once the order leaves our facility, transit time and delivery are the responsibility of the carrier.

International Shipping

We offer international shipping to select countries.
International shipping fees and estimated delivery times will be displayed at checkout.

Please note:

  • Orders shipped outside [Your Country] may be subject to import taxes, customs duties, and fees imposed by the destination country.

  • These charges are the responsibility of the customer.

  • We are not responsible for delays caused by customs clearance or international carrier logistics.

If your country is not available at checkout, please contact us to confirm availability.

Order Tracking

Once your order has shipped, you will receive an email notification with your tracking number.
Please allow up to 48 hours for tracking information to become available.

If you haven’t received tracking information within 5 business days, please contact us at [your support email] with your order number.

Lost, Stolen, or Damaged Packages

Once your package is handed to the shipping carrier, [Your Brand Name] is no longer responsible for lost, stolen, or delayed packages.
We are not liable for packages marked as “delivered” by the carrier but not received by the customer.

If your package is lost or stolen after delivery confirmation:

  • Please contact the carrier directly to open a claim.

  • We will assist with carrier communication to the extent possible but cannot issue replacements or refunds for carrier-confirmed deliveries.

If your order arrives damaged:

  • Contact us within 48 hours of delivery at oseneco@gmail.com with photos of the product and packaging.

  • Failure to report damage within this timeframe may void eligibility for resolution or replacement.

Address Accuracy & Non-Delivery

Customers are responsible for providing an accurate and complete shipping address at checkout.
We are not liable for orders shipped to incorrect addresses provided by the customer.

If an order is returned due to an incorrect or incomplete address, additional shipping fees will apply for reshipment.

Delays & Force Majeure

We are not responsible for shipping delays caused by:

  • weather conditions,

  • natural disasters,

  • customs inspections,

  • carrier errors,

  • pandemics, or

  • events beyond our reasonable control.

Refunds or cancellations due to such delays will not be provided once an order has shipped.

Contact Us

If you have questions about this Shipping Policy, please contact us:
oseneco@gmail.com